Refund Policy

Opening Statement

At Reflexion Horse, we take great care to make sure our products are sent to you safely and undamaged. Our formulas are made, bottled, and shipped in-house, by hand to you. Quality checks are implemented at each step to ensure we deliver accurately. We want you to receive your products fully satisfied. Here are the legally binding guidelines affecting returns and refunds we have established and abide by here at Reflexion Horse.

Returns

Due to the type of products we sell, Reflexion does not offer returns. Reflexion will not approve any return for any reason to save from mail discrepancy and further product damages.

Refunds

Reflexion offers refunds and full or partial refunds can be returned to the buyer. Generally speaking, we offer full or partial refunds for most reasons. Receiving the product(s) damaged or being generally dissatisfied with the product(s) are some reasons for refunds. The product recipient must appeal for a refund within the refund period, 21 days from receiving the product(s). Customers must email info@reflexionhorse.com and appeal for a refund within the refund period. Write an email with the following information, and we will be happy to to assist you with the necessary steps to process your refund:

Name

Order number

List products that are requiring refund

Small description of reason for refund

(Photographs may be asked to be provided if necessary)

The payment account used to purchase the items will be used as the destination for the refund. Full or partial refunded amounts can vary depending on the reason for the refund. The refunded amount will be ensured to the recipient requesting the refund via our Customer Service chat (info@reflexionhorse.com). Funds will be processed and refunded 24-48 hours after the official refund approval email. Individual bank procedure may vary the day you receive the funds. Check with your financial institution to know how they process refunds. The refund recipient keeps the RH property and retains responsibility for its use and disposal. Unless otherwise arranged in agreement with the company and the refund requester, Reflexion Horse will not retrieve or reclaim its property from its refund requests.

Theft and scam protection

Reflexion reserves the right to protect itself against any online retail theft or refund abuse. Reflexion holds the right to refuse refund requests which may be suspected of having retail theft-scam-like characteristics. Users will be notified of their refund rejection and the reasons for their rejection. These are inconsequential possibilities and we want to encourage our customers wanting to shop. If you are operating for our true business and have requested a refund, we are more than willing to help!

Closing statement and future changes

At Reflexion Horse, it is important to us that you are excited about and satisfied with your experience. We expect that changing circumstances and episodes of bad luck out of our control happen. We wish to make things easy for you, for us, and to keep you as well informed on your purchases as we can.

Reflexion recognizes a need to be flexible to accommodate changing circumstances. We reserve the right to make decisions per their circumstance. We do not offer returns, we offer full or partial refunds, but we work with you first. You email us, and we'll do our best to get you situated. We reserve the right to refuse refunds and the right to accept refunds that may not be listed on this page.

As always, we will keep our pages updated and our customers informed of any changes to policy that may affect their experience. Thank you so much for shopping Reflexion Horse. We hope to build a meaningful and lasting relationship with you!

Last updated: August 15, 2025