Shipping Policy

Opening Statement

We detail our shipping structure and policies on this page. We want you to be confident that when you purchase Reflexion products, you will receive your package quickly and safely, without breaking the bank. Reflexion strives to keep our shipping prices low. We wish to see a future where Reflexion has all free shipping. We don't want shipping to be a barrier to our customers who wish to use and keep using Reflexion. That said, here are the legally binding guidelines for shipping which we have established and abide by at Reflexion.

Shipping options

Our shipping costs are calculated according to the weights of the products. Due to the type of products we sell, and the business structure we have, using the weight of the products being purchased ensures we are getting the most accurate shipping type at the lowest prices. Our products are preloaded into our store's inventory with their typical weight and are automatically added together at checkout. We have shipping profiles that match and automatically apply to those calculations at checkout. Below are the details outlining our current shipping profiles:

Domestic Standard Shipping

At standard shipping, the customer is paying for standard ground shipping. For standard shipping, customers can expect our weight-to-cost ratio to be the following:

0-4 pounds: $5

4-11 pounds: $7

11+ pounds: $11

Reflexion uses competitive shipping prices to choose a shipment carrier. Customers can generally expect USPS for our small shipments (0-4 pounds), and USPS, UPS, or FedEx for larger, heavier packages. Tracking is included in the shipping price which allows customers to view detailed information about when they will receive their package from the carrier. Customers can expect packages to be delivered 2-7 business days after they are shipped.

Once an order is confirmed, their package will be shipped in 1-3 business days. Customers will be sent order confirmation, shipping confirmation, and tracking via the email provided at checkout.

International Shipping

Reflexion currently does not have a way to ship internationally. As a new company and small business, international shipping can be tricky and expensive. We want to make sure our processes are happening with ease and diligent care; also, we don't want to charge a $40 shipping fee to our international friends. A working and affordable international shipping system is something we wish to add to Reflexion Horse! We apologize for any disappointment this may cause. Don't worry, we are working hard to overcome these barriers!

Last updated: April 3, 2025